Refund policy

Every piece is one of a kind. If something is not right, here is where you stand.

Cancelling your order

You have 14 days from receiving your order to tell us you want to cancel it, for any reason. You then have a further 14 days to send it back. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Starting a return

Email harry@blankseams.com with your order number, or go straight to our Royal Mail returns portal: start a return.

Return postage

Changed your mind: return postage is yours to cover. Faulty, damaged in transit, or not as described: we cover postage both ways and refund the original delivery charge.

Condition of returns

Send pieces back as they arrived, with any tags attached. Try things on as you would in a shop. If an item comes back worn beyond that, we may reduce the refund to reflect it.

Buying vintage

Everything we sell is secondhand. We photograph every piece ourselves and measure it by hand. Condition is described honestly, including any imperfections. Wear we have described is part of the garment, not a fault. Anything we missed is ours to put right.

Refunds

Once your return reaches us and we have checked it, we refund within 14 days, to the payment method you used. We email you when it is done.

Faulty items

Your rights under the Consumer Rights Act 2015 apply on top of everything here. Nothing in this policy affects them.

Questions: harry@blankseams.com.